Froged Chat - Why QBRs Are Ridiculous
Value Builders - What Is Outcome Based Selling?
Value Builders - What Is Outcome Based Selling?
In this episode, Aaron and Stephanie walk through why he believes QBRs are ridiculous and how to make QBRs valuable for customers, and us alike.
Value Builders - What Is Outcome Based Selling?
Value Builders - What Is Outcome Based Selling?
Value Builders - What Is Outcome Based Selling?
What does it mean to sell Outcomes, instead of Solutions? In this 30 minute podcast, Dave Duke (MetaCX) and I discuss why that difference matters.
David Meltzer Office Hours - What Is CS?
Value Builders - What Is Outcome Based Selling?
David Meltzer Office Hours - What Is CS?
If you need a quick way to describe what CS is and why it's not Account Management or Customer Service 2.0, this video is for you!
CCO Secrets - Empowerment Matters
Helping Sells Radio '19 - Walking CS Interview
David Meltzer Office Hours - What Is CS?
Chili Piper's CCO Secrets interview series with Aaron addresses the importance of self empowerment. The first step to becoming a CCO.
UserIQ - Why QBRs Are Stupid
Helping Sells Radio '19 - Walking CS Interview
Helping Sells Radio '19 - Walking CS Interview
In conjunction with UserIQ, Maria and Aaron discuss what it is about QBRs that make them an obsolete business practice and how to make them smart.
Helping Sells Radio '19 - Walking CS Interview
Helping Sells Radio '19 - Walking CS Interview
Helping Sells Radio '19 - Walking CS Interview
A 15 minute walking interview with Bill Cushard of Helping Sells Radio. We covered the Customer Success trends all while walking through Pulse '19.
Engati - Defining Customer Success
Engati - Defining Customer Success
Engati - Defining Customer Success
A 39 minute Webinar on the in's and out's of effective Customer Success Management. Including CS = CO + CX. How to Define and Deliver "Success."