In this conversation, Aaron and Subha discuss the impact that Customer Success can have on revenue by way of Revenue Acquisition Cost (RAC).
In this episode, Aaron and Stephanie walk through why he believes QBRs are ridiculous and how to make QBRs valuable for customers, and us alike.
What does it mean to sell Outcomes, instead of Solutions? In this 30 minute podcast, Dave Duke (MetaCX) and I discuss why that difference matters.
If you need a quick way to describe what CS is and why it's not Account Management or Customer Service 2.0, this video is for you!
Chili Piper's CCO Secrets interview series with Aaron addresses the importance of self empowerment. The first step to becoming a CCO.
In conjunction with UserIQ, Maria and Aaron discuss what it is about QBRs that make them an obsolete business practice and how to make them smart.
A 15 minute walking interview with Bill Cushard of Helping Sells Radio. We covered the Customer Success trends all while walking through Pulse '19.
A 39 minute Webinar on the in's and out's of effective Customer Success Management. Including CS = CO + CX. How to Define and Deliver "Success."
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