Leadership & Enablement Services

I operate as a hands-on executive partner to design and scale Customer Success. I work directly with leadership teams to clarify ownership, align organizations to outcomes, and build repeatable operating models across the customer lifecycle. The focus is on execution: turning reactive work into intentional systems that drive retention, growth, and long-term customer value.

The Customer Success Program Assessment provides a clear, objective view of how your CS function actually operates today. I evaluate structure, roles, processes, data, and customer motions to identify gaps, risks, and opportunities. The outcome is a practical set of recommendations and priorities: focused on what to fix first to improve retention, efficiency, and customer impact.

Custom training programs that are designed to create shared understanding, consistent execution, and stronger outcomes across the Customer Success team. I equip teams with practical frameworks, real-world examples, and clear expectations they can apply immediately. The result is a more confident, aligned team operating with intention, rather than reacting to problems as they arise.

One-on-one coaching and advising provides focused support for CS professionals navigating complex challenges. I work closely with individuals to build judgment, confidence, and clarity in how they lead, communicate, and make decisions. The goal is practical growth, helping my "CS Fam" operate more effectively in real situations, not hypothetical ones.